Ogilvy

Account Supervisor - CRM

Posted Date 3 weeks ago(9/30/2020 10:52 PM)
Requisition ID
2020-7724
Location
CA-ON-Toronto
Department
Account / Service-conseil

Overview / Description

Our Account Supervisors bring value to our clients by passionately and professionally representing the agency on a day-to-day basis.  They are the trusted partner and point of contact for clients partnering with account leadership to deliver operational discipline and delivery excellence, speed to market, resource optimization, and profitability management to their business(es). Account Supervisors are efficient operators, who demonstrate strong commercial abilities and business and financial acumen. They are highly organized and accountable account leaders, who are able to build relationships and collaborate with/draw on the expertise of all Ogilvy’s capabilities. Account Supervisors add value by interrogating every client brief and assignment, and striving to solve our client’s larger business problems, not just the immediate request at hand. They act courageously and with conviction and collaborate with/draw on the expertise of Ogilvy’s capabilities.

Responsibilities / Responsabilités

  • The key day-to-day project contact with clients, creative teams and other agency partners
  • Managing client objectives, expectations and timelines and communicating changes/directions to internal team members
  • Working integrally with all internal team members to facilitate the process of developing effective Customer Relationship Marketing strategies and briefs that lead to great work on brief
  • Understanding and appreciating the connection between a Client’s brand and its customers
  • Influencing the efficiency and quality of work and advocating for the agency/client relationship
  • Mobilizing and driving the integrated team towards forward progress, action and results
  • Effectively presenting work from a delivery standpoint
  • Understanding staffing and scoping requirements
  • Owning the client budget to manage costs and deliverables as well as staffing resources
  • Identifying potential project risks and developing contingency plans
  • Serving as a mentor/coach and/or direct manager to more junior team members and supporting the development of these team members
  • Developing and maintaining high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)
  • Understanding & respecting every department’s role in delivering great work and building relationships

Qualifications

  • 4-6 years of related, client facing industry experience managing “the making” or delivery of great work
  • Ideally, several different account experiences delivering programs in at least 3 different capabilities (B2C, B2B, retail, CPG, digital, tech, PR & influence, etc.)
  • Demonstrable knowledge of client and Agency operations and working knowledge of Ogilvy’s capabilities
  • Strong understanding of 1:1 Marketing, CRM and Database management
  • Aptitude for reviewing Analytical reports (web metrics, response rates etc.)
  • Strong background in the strategy and development of CRM programs and provide strategic/solid thinking to clients
  • Curious, a lifelong learner
  • Proven negotiation skills
  • Experience forming strong client relationships 
  • Demonstrated capability to get things done on budget and on time
  • Developing commercial abilities & business & financial acumen
  • An understanding of the dynamics and workings of the agency’s process as it relates to the client’s business
  • Strong internal relationships (particularly with creative team)
  • A good listener, someone who reads people and those in a room well (and adapts their style and response accordingly)
  • Accountability and calm, confident presence

 

Ogilvy Canada employees are encouraged to bring their ideas, experiences and perspectives, gleaned from their varied backgrounds, to the workplace.  We strive to create an environment in which all employees can feel comfortable to contribute to their fullest potential without regard to their race, color, creed, religion, sex, national origin, disability, age, citizenship, marital status, sexual orientation, gender identity or expression.

Options / Options

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